One of our partners – a leading technological company – is looking for a Technical Support Specialists. With their 20-year presence on the Bulgarian market and ever-increasing operational know-how, they currently cover most of the life-cycle needs for their products, including development, sales implementation and level 2&3 support.
One of their main products is a sophisticated Document Management System that helps thousands of companies to improve their operations and to be more efficient. As a multi-platform solution, the product provides the flexibility to access the data whenever the customers need it. Now our partner wants to establish a support team that will help those enterprise customers in getting the best experience while using the platform. As part of the company, you will provide phone & e-mail support of requests submitted by various sources. To resolve the issues, you will follow established process and by using internal resources. The company values the good team atmosphere and relies on team communication and collaboration. You will be encouraged to work with the other team members when needed as well as to help in maintaining the existing knowledge base.
The successful candidate for the role possesses the following skills and experience:
- Proven experience in providing technical support;
- Hands-on knowledge in Microsoft Products (Microsoft 365/ Microsoft Office Suite /Windows /Windows Server);
- Fluent English;
- Fluent in one of the following languages: German or Spanish or French.
It would be nice to have:
- Knowledge in MySQL;
- Exposure to MS SQL Server/Oracle.
Besides a variety of challenges and great remuneration, they offer you a dynamic work environment that provides the opportunity for professional development, internal trainings and flexible working hours. The social benefits package also includes additional health insurance for you and your family, a multisport card giving access to numerous sports facilities, a transport card, and more.
If you believe this might be the right position for you, let us know by sending us your recent CV in English and we would love to tell you more about it!
If shortlisted, we will contact you with more details for further discussion of this job opportunity.
Impact HR Ltd. is a licensed Recruitment Company from the National Agency of Employment with permanent license No. 2150/08.11.2016.