Cloud Technical Support Engineer

Posted 4 months ago

For one of our partners – a Bulgarian technologically advanced IT and BPO company, we are looking for a Cloud Technical Support Engineer.

The company started operating about 10 years ago with a small office and now they have more than 1000 employees within. With over 15 locations in Europe and North America, including the headquarters here in Sofia, our partners are one of the known IT companies in Bulgaria. The organization provides a wide range of cutting-edge technologies to work with and has gained extensive experience in managing both their own software products and tailored projects for their partners. Working there, you will have the opportunity to grow career-wise and as an individual due to the certification courses and multiple career paths available.

The position is for one of the company’s core partners – a recognizable name in the enterprise software development. As a part of their team you will be able to participate in the maintenance of an instrument, which helps various clients and technical specialists to manage their cloud-based applications. Some of your responsibilities will include resolving different incidents occurring in the system and helping in the improvement of the product. The work will be on shifts due to the need of 24/7 monitoring of the system.

Here you can find the professional qualification and skills required for the role:

  • 1+ year of working experience as a Technical Support Engineer;
  • Hands-on practice supporting Linux-based systems;
  • Good understanding of networking processes and concepts;
  • Excellent level of English (both verbal and written).

Our partners offer a social benefits package consisting of a Multisport card, additional health insurance after the probationary period and more. You can also take advantage of various internal trainings, team buildings and also participate in societies, depending on your individual interests.

If you believe this might be the right position for you, let us know by sending us your recent CV in English and we would love to tell you more about it!

If shortlisted, we will contact you with more details for further discussion of this job opportunity. Impact HR Ltd. is a licensed Recruitment Company from the National Agency of Employment with permanent license No. 2150/08.11.2016.

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